POLICIES & PRACTICAL DETAILS
Cancellations, changes & refunds
Find the terms for your reservation and send a change request to the right place.
Start with your confirmation
Cancellation deadlines, deposits, refund eligibility and no-show terms depend on the rate plan you selected. Read that plan before booking and retain a copy. A general enquiry does not create a refundable reservation.
When comparing two offers, compare their cancellation terms as well as the total price. A flexible rate and a non-refundable rate may have different conditions even when the room and dates look the same.
Bookings made through an OTA
For Agoda, Booking.com or another booking provider, open the reservation in the provider's app or website and use its change or cancellation process. The terms shown with that reservation govern any refund request.
You can keep Sanskriti informed through the published phone number. A conversation with the host does not itself amend an OTA confirmation; check that the provider records the agreed change.
Direct reservations
Before paying the host for a direct booking, ask for the cancellation deadline, any deductions, date-change options, no-show terms and refund process in writing. Sanskriti does not publish a universal percentage-based refund schedule on this website.
If you need to change a direct reservation, send the booking name, dates and requested change through the channel used to confirm it. Ask for written acknowledgement and any revised total before making further payment.
Weather and disrupted journeys
Contact your booking provider and host promptly if weather, road access or a carrier disruption affects your trip. Share the relevant booking and travel details so the available options can be discussed.
A new date, credit or refund needs agreement under your booking terms. Keep official travel or carrier notices relevant to the request. This page does not promise a particular outcome for an individual disruption.
Following up on an agreed refund
Retain the written approval, amount and payment reference. Ask the provider handling the payment about its processing timeline and contact route.
Please keep bank details, identity documents and card information out of the website enquiry box. Discuss the appropriate secure process with the party handling your payment.
YOUR NEXT CHAPTER
Make it a Sanskriti stay.
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